Welcome to Oxford Online English!
In this lesson, you'll learn useful words and phrases to use at the airport.
When's the last time you flew somewhere?
Did it go smoothly, or was it stressful?
For your next flight, let's make sure you can communicate at every stage of your journey.
This lesson will show you the English vocabulary you need to do that.
Let's start with the first thing at the airport: checking in.
Hello there! Where are you flying to today?.
And have you checked in online already?
Yes, I have, but I was wondering: can I change my seat?
I have an aisle seat, but would I'd really like a window seat if that's possible.
Can I have your passport please?
One minute, let me check whether there's another seat available…
Do you need a paper copy of your boarding pass?
No thanks; I have it on my phone.
And do you have any bags to check in?
No, I only have a carry -on bag.
You just need to put this tag on it.
Can you remember what questions the employee asked the passenger?
Where are you flying to today?
Have you checked in online already?
Can I have your passport please?
Do you need a paper copy of your boarding pass?
Do you have any bags to check in?
You might hear the same ideas with slightly different words; for example:
Or: Do you need to check in any bags?
However, even if the words are different, the idea stays the same!
Most of these questions are simple; you can just give a yes/no answer.
However, you might have some questions of your own.
Can you remember what the passenger asked for?
Can you think of any other requests you might have as a passenger?
Can you confirm that I have a vegetarian meal?
Do you have any seats in the exit row?
Exit row seats have more legroom, so they're often more comfortable!
This time, check-in went smoothly, but what if everything doesn't go so well?
I'm sorry ma'am, but this bag is overweight.
You either need to take some things out, or pay for the excess.
It's fifty euros for a bag up to 32 kilos..
I'll try to take some things out.
I'm sorry, but the flight is delayed by at least two hours.
So, when do you expect the plane to leave?
Right now, we expect it to depart at 10.30pm.
I do apologize for the inconvenience.
Well, I guess there's nothing we can do.
You can check the departure boards for updated boarding times and flight information.
I'm sorry, but this your flight has been cancelled due to bad weather.
But, I really need to be in London tomorrow afternoon.
When's the next available flight?
We do have a flight leaving tomorrow morning that I can switch you to.
It leaves here at 7am, and arrives at 10.
Right, here's a printed confirmation.
And again I am very sorry for the trouble.
That's okay; it's not your fault.
Are there any hotels near the airport?
Yes, of course. If you go to the customer service desk, just over there, you
can claim a voucher for a hotel and meals.
In this section, you saw three different problems.
Your baggage might be overweight.
Your flight might be delayed… or even cancelled.
If your bag is overweight, you either have to repack it, or pay excess baggage charges.
With delays and cancellations, you might have no choice but to wait.
However, the airline generally needs to give you hotel vouchers or meal vouchers if you
have to wait a long time for your flight.
Have you ever had problems like this?
Hopefully, your next flight will go more smoothly.
Let's move on to the next step in your journey.
I'm afraid we need to take this bottle.
You're allowed containers up to 100ml maximum.
Okay, sorry, I completely forgot.
And this Swiss knife has to go, too.
I can take it, or you'll have to go back and check this bag.
Well I don't have time for that; I guess you'll have to take it.
Excuse me, I'm really late for my flight,
can I go to the front of the line?
Make sure everything is out of your pockets, and please place laptops in a separate
tray.
Please step over this way, ma'am.
I'm really late for my flight, could I just…
Stand on the marks on the floor and raise your arms above you.
Do you have anything in your pockets?
Please put them in the tray and come through again.
It looks like your bag needs to be searched.
This is ridiculous; I'm going to miss my flight.
Do you have anything sharp in here?
You can't take the jars on the airplane.
I'm afraid those are the rules.
Let's take a look at some of the useful language from these dialogues.
At the beginning, the security officer asked:
Can you think of five more questions or requests that you might hear when going through security?
If you want more time to think, pause the video and write down your ideas.
Do you have anything in your pockets?
You might also hear requests, such as:
Please place laptops in a separate tray.
Stand on the marks on the floor and raise your arms.
As you saw, there's no point arguing when you're going through security!
Now, you made it through, and you caught your plane—finally!
Would it be alright if we put your bag in the overhead locker?
I'd prefer to keep it with me.
It's just that you're sitting in an emergency exit row.
We can't have anything on the floor.
I also need to ask you to raise your window blind and make sure your seat back is in the
upright position for take-off.
It's standard procedure for take-off, sir.
You can recline your seat and take your bag down once we're airborne.
During take-off and landing, there are certain things you have to do.
The window blind is a screen that you can use to cover the window.
Move your seat back to the upright position.
During your flight, you can recline your seat, and lean back.
But, for take-off and landing, you need to put it back to the straight position.
Stow your luggage in the overhead locker or under the seat in front of you.
Of course, in our dialogue, the passenger was sitting in an exit row seat. She had
The flight attendants might ask you to do
one or two other things, like take out your headphones.
On the last flight you took, did they serve food?
It's getting less common to have food included with a flight, but let's imagine your flight
Yes, I ordered a special meal online, but it hasn't arrived yet.
Okay, I can go and check; which meal did you order?
Oh, I'm sorry, I think there has been a mistake.
We just gave out the last gluten free meal.
I'm so sorry, there must have been some confusion.
You can have anything else from our menu.
I can only eat gluten-free dishes, so that's no use.
Also, my screen's not working!
I'm very sorry about that, ma'am.
Ma'am, we can offer you an upgrade to business class, so that you have a working TV screen.
Here, we had some problems during the flight.
What other problems could you have on the plane?
You might find that you don't have something you need, like a blanket or a pillow.
You might need to change seats, because the person next to you is snoring loudly!
Hopefully, none of these things will happen to you.
And if they do, you might get lucky and get upgraded to business class, like I did!
Now, your plane is coming in to land.
There's just one more thing you have to do.
What is the purpose of your visit?
Please put your right hand on the scanner.
Now look into the camera here.
1, 2, 3.…
Thank you and enjoy your stay.
This process is different around the world.
Sometimes they won't even speak to you; they just scan your passport.
But what did the border control officer ask here?
‘What is the purpose of your visit?’.
It is possible that they might ask you for some extra information about why you are here
and what your plans are. For example,
What company are you visiting?
Okay, now you should have all of the English you need for the next time you fly.
We hope that this will make those stressful airport experiences a little easier!
Here's a question: have you ever had a really bad experience at the airport or on a plane?
Please share your stories in the comments!
Thanks for watching, and remember that you can find more videos like these this