Placing an order - 17 - English at Work makes placing your order easy


Narrator: Welcome to the offices of Tip Top Trading… (ongoing sound of annoying mobile phone ringtone)

Tom: Anna, are you going to answer that?

Anna: Er, well, no. It's stopped now anyway.

Narrator:…where Anna is behaving strangely. (ringing starts again)

Denise: I gave you a long lesson on how to answer the phone and you're still too scared!

Anna: It's not that. (desk phone starts ringing)

Tom: For goodness sake!

Denise: Then what?

Anna: I recognise the number - it's Mr Lime!

Tom: Ha! Old Slimy Limy, he must be absolutely desperate to get you to have lunch with himeven after your cruel rejection. Here, I'll answer for you.

Anna: No!

Denise: I'll answer. Hello, Tip Top Trading, Anna's phoneno, this is Denise speaking, Anna's busy at the moment. Can I take a message?… Yesright.... I'll pass that on to her thenthank you for calling. Goodbye.

Anna: Well.

Denise: Nothing about lunch. He wants each Imperial Lemon you deliver to come in a luxury green boxlike the one you had at the presentation.

Anna: My goodness, we don't have many in stock, I'll have to order some. Erm…(dials a number) Hello, this is Anna speaking from Tip Top Trading, I want some imperial lemon-sized luxury boxes.

Narrator: Woah, woah, woah.

Anna: What?

Narrator: Let's make this order a bit more politely okay?

Anna: Why are the English so obsessed with being polite!?

Narrator: Calm down Anna and listen to me. To put in an order for something, you need phrases like:

I'd like to place an order for

We're going to need

Could you send

Could we also have

When can we expect to receive them?

Anna: RightHello, sorry about thatI'd like to place an order for some imperial lemon-sized luxury boxes, pleasewe're going to need quite a fewcould you send 300 pleaseyesthe green onescould we also have the name of our company on the sideswhen can we expect to receive themokay, thank you, goodbye. There! How was that?

Narrator: Good, well done!

Denise: You'd better phone back Mr Lime to confirm he can have his boxes!

Anna: Oh no!

Denise: He's your client!

Tom: Yes Anna, he's your client!

Anna: I'm scared he'll try and ask about lunch again.

Denise: Then send him an email.

Anna: Good idea!

Denise: Copy in me, Tom and Paul, so it's clear you mean business only.

Anna: Yes. Thanks Denise! An email is much safer.

Narrator: Is it, Anna, is it? Hmmm

Anyway, here are the phrases Anna used to place her order:

I'd like to place an order for

We're going to need

Could you send

Could we also have

When can we expect to receive them?

Let's see if Anna's email is really such a good idea. I have a bad feeling about it. Until next time!